Last updated: 17th May 2025

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This Privacy Policy explains how Avenue 29 ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you use our website https://avenue29.com (the “Site”). We are committed to safeguarding your privacy and handling your data transparently and responsibly.

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We operate in both the United Kingdom and the United Arab Emirates and comply with the applicable data protection laws in each jurisdiction, including the UK GDPR and the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

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1. What Data We Collect

We may collect and process the following categories of personal data:

• Contact Information: such as your name, email address, phone number.

• Booking/Enquiry Details: information you provide when filling out forms, including services you're interested in.

• Technical Data: IP address, browser type, time zone setting, device information, and Site usage analytics.

• Marketing Preferences: your choices for receiving marketing from us.

• Cookies and Tracking Data: as described in our Cookie Policy.

 

2. How We Collect Your Data

We collect data from and about you when:

• You fill in forms on the Site (e.g. enquiry, newsletter sign-up).

• You correspond with us by email or contact form.

• You browse or interact with the Site (automatically via cookies and analytics).

 

3. How We Use Your Data

We may use your personal data to:

• Respond to enquiries and provide requested services.

• Manage bookings or service requests.

• Communicate with you, including sending relevant updates or marketing (if consented).

• Improve our website, services, and user experience.

• Comply with legal obligations or to exercise or defend legal claims.

We only use your data when the law allows us to. Typically, we rely on the following legal bases:

• Consent

• Contractual necessity

• Legitimate interests

• Legal obligation

 

4. Data Sharing and Transfers

We may share your data with:

• Service providers (e.g. website hosts, analytics providers, booking platforms).

• Legal or regulatory authorities where required by law.

• International partners or team members based in the UK or UAE.

If data is transferred outside of your jurisdiction, we ensure it is protected by appropriate safeguards in accordance with local data laws.

 

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request erasure of your personal data.

• Object to processing or request restriction.

• Withdraw consent (where applicable).

• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details below.

 

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. While we take steps to secure your data, no system is entirely foolproof.

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8. Third-Party Links

Our Site may contain links to external sites not operated by us. We are not responsible for the privacy practices of these websites. Please review their policies directly.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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10. Contact

If you have any questions or requests regarding this Privacy Policy or your personal data, you can contact us at:

Email: hello@avenue29.com
Business addresses: [Insert UK and UAE business address(es)]

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